Is there built-in customer support inside the portal, with a fast response?

Yes: Jeremy includes a support system built directly into the portal, as tickets with a two-way conversation thread between the user and the GDVM Consulting team. Every new message triggers an immediate notification for the other party.

Requests are handled directly by the team that knows the portal and the client's context, without going through a generic external support desk, which allows for very short response times.